Non"sense" service from Hisense!

WOW!, I am so shocked by the service received from the Hisense CPT Service Centre. My TV was bought from Game store and had had a problem which was originally fixed through Game. I then, after the TV started giving problems drove the TV myself to the service centre where the motherboard had to be replaced. At the time the service centre said that I should call if there was a problem as they would send out a technician to my home. However I called now and spoke to an extremely RUDE individual of the name of Leroy Febana who argued with me that the TV had not been booked in twice but only once. He was extremely unhelpful and refused to assist me. I am extremely disappointed with Hisense, not only has this 55inch UHD smart TV given problems for the third time, their after-sale service is pathetic, and staff members such as Leroy only serve to further damage this brand's image.