Nonsense Hisense

Regretting having bought a secondhand Highsense appliance, don't buy Hisense or later you will regret it, their after sales spares service is as bad as it gets. It made sense at the time, now it makes no sense at all. The machine needed a part. I called Hirch and they said no we no longer sell for Hisence spares, called Hisense service centre Cape Town...no we only deal with warranty appliances, call Joburg...called Joburg....no we don't take spares orders over the phone, you must send an email. Sent an email asking for a quote...it took them 3 hours to send me an autoresponse to say they have received my email. It took them over 27 hours to reply to my email confirming they have the part and the cost. I confirmed I need the part and it has been over 27 hours and I still have not had a reply to my order. This has to be the most cumbersome slow system out there. I dread to think how long it is going to take for them to send my part if we ever get that far with them at this rate.