Non responsive service

<p>We bought a 55" hisense flat screen on the 18/07/2015 from game at kolonade mall in pretoria. All was fine until in end of august this year it had a strip on the screen. We reported the matter tongame and were advise to fill in service request forms and email them to hisense. We did exactly that on the 05september together with proof of purchase. Seeing that there was no response we resent the request on the 10/09 since i was told it would take 48hrs to get a job number. On 12/09 i was emailed job number ********** 0 with an attached order form by JJ. I noticed the details on the order form were not mine but of Baxolile. On the 15/09 i emailed requesting that the job number be confirmed if it was really mine. On the 16/09 i was requested to confirm my details by Lushay which i did. On 21/09 Lushay sent me an email to say the job was completed, the information in the email still did not belong to me. I immediately sent an email requesting to be assisted and i explained my story, to this day i have not received a correct job number or assistance from hisense. Their service is pathetic and call centre agents are rude too.....</p>