No warranty service

They have the best warranty in the market, but good luck actually booking a repair! It's been weeks! I finally got a phone call from someone who said he was at my house on Friday, but nobody was home. Somebody could have been home if we knew you were coming? Then he put the phone down on me after I told him someone would be home this coming Friday. After the level of service we're experiencing from Hisense - I'm not really expecting him to show up.