SG
Sh G
1 reviews | Active since Jun 2025
17 Jun 2025, 16:05
No Support from Hisense
We purchased a Hisense dishwasher on 17 December 2022. Initially, the appliance worked okay, but in 2023, it started giving problems and clearly wasn’t performing as it should.
We reported the issue via email to *** and ***. We also went to the store we bought it from and arranged for the unit to be sent for inspection — but never received any feedback.
Since then, I’ve phoned to follow up multiple times and sent additional emails. I’ve been promised that someone would get back to us, but to date, we have received no response. We are still waiting for instructions on where to take the unit for inspection or repairs.
This lack of communication has been ongoing since 2023. We’re now left with a non-functional dishwasher and no support from Hisense, despite many attempts to engage with them.
Helpful (0)
Replies (5)0
Replies (5)SG
Sh G's updateReviewer Update
23 Jun 2025, 07:01Dear Hisense
As mentioned above - no support.
Your feedback will be appreciated!
As mentioned above - no support.
Your feedback will be appreciated!
SG
Sh G's update23 Jun 2025, 07:01
Reviewer Update
Dear Hisense
As mentioned above - no support.
Your feedback will be appreciated!
As mentioned above - no support.
Your feedback will be appreciated!
SG
Sh G's updateReviewer Update
25 Jun 2025, 07:23 Good dayThank you for your response.I have now sent the invoice, model number, and serial number through to the email as advised.I truly trust that this matter will be resolved without further delay.
SG
Sh G's update25 Jun 2025, 07:23
Reviewer Update
Good dayThank you for your response.I have now sent the invoice, model number, and serial number through to the email as advised.I truly trust that this matter will be resolved without further delay.
SG
Sh G's updateReviewer Update
01 Jul 2025, 08:14Hi LLCould I please get an update from the VOC team, they are not responding to my emails...As mentioned earlier, you stated that the " matter is attended to without delay".
However, there has been no feedback thus far as how this problem is going to be resolved.
So far, it’s just emails going back and forth with no progress.
Please let me know what is causing the delay.
Thank you
However, there has been no feedback thus far as how this problem is going to be resolved.
So far, it’s just emails going back and forth with no progress.
Please let me know what is causing the delay.
Thank you
SG
Sh G's update01 Jul 2025, 08:14
Reviewer Update
Hi LLCould I please get an update from the VOC team, they are not responding to my emails...As mentioned earlier, you stated that the " matter is attended to without delay".
However, there has been no feedback thus far as how this problem is going to be resolved.
So far, it’s just emails going back and forth with no progress.
Please let me know what is causing the delay.
Thank you
However, there has been no feedback thus far as how this problem is going to be resolved.
So far, it’s just emails going back and forth with no progress.
Please let me know what is causing the delay.
Thank you
SG
Sh G's updateReviewer Update
10 Jul 2025, 08:19Hisense,
We are extremely frustrated at this stage.
How much longer does the VOC Team need to finalise the investigation into our Hisense dishwasher?
It has now been almost one month since you informed us that the matter is being investigated.
Please do not respond with another generic message stating that your team is "still investigating." Your response on 2 July 2025 indicated that they are currently finalizing their investigation.
We are requesting proper and specific feedback.
Thank you
We are extremely frustrated at this stage.
How much longer does the VOC Team need to finalise the investigation into our Hisense dishwasher?
It has now been almost one month since you informed us that the matter is being investigated.
Please do not respond with another generic message stating that your team is "still investigating." Your response on 2 July 2025 indicated that they are currently finalizing their investigation.
We are requesting proper and specific feedback.
Thank you
SG
Sh G's update10 Jul 2025, 08:19
Reviewer Update
Hisense,
We are extremely frustrated at this stage.
How much longer does the VOC Team need to finalise the investigation into our Hisense dishwasher?
It has now been almost one month since you informed us that the matter is being investigated.
Please do not respond with another generic message stating that your team is "still investigating." Your response on 2 July 2025 indicated that they are currently finalizing their investigation.
We are requesting proper and specific feedback.
Thank you
We are extremely frustrated at this stage.
How much longer does the VOC Team need to finalise the investigation into our Hisense dishwasher?
It has now been almost one month since you informed us that the matter is being investigated.
Please do not respond with another generic message stating that your team is "still investigating." Your response on 2 July 2025 indicated that they are currently finalizing their investigation.
We are requesting proper and specific feedback.
Thank you
SG
Sh G's updateReviewer Update
15 Jul 2025, 08:03I did not purchase an expensive dishwasher to start repairing or replacing parts within two years. How can you justify sending a quotation for new racks when the originals have rusted in such a short time? IN UNDER 2 YEARS!!
SG
Sh G's update15 Jul 2025, 08:03
Reviewer Update
I did not purchase an expensive dishwasher to start repairing or replacing parts within two years. How can you justify sending a quotation for new racks when the originals have rusted in such a short time? IN UNDER 2 YEARS!!