YG
Yamkela G

1 reviews | Active since Mar 2017

20 Mar 2017, 18:19

No Spares/No Reply to emails/No answering of phone calls/ useless aftersales service

<p>I bought a Hisense L676 from Foschini in September 2016 and the LCD screen cracked in December when I removed the screen protector with the intention of replacing it... I have since been trying to get the phone fixed with no success. Initially it was no problem because the phone was working fine. In the last 4 weeks it started acting crazy with it typing or doing whatever it wants to do. I have sent an email tried calling Hisense Midrand as well as the helpline (national) and there has been no response. I even to the phone to normal repairers and none can assist because they cant find spares for this or any hisense according to them. </p> <p> </p> <p>I am beyond disappointed with this kind of service and never buying any of their products again and perhaps needs to make more awareness about this kind of service and the sale of items with no back-up plan... I should have seen warning signs when I could not even get a protection cover for this phone and just being told it is still coming...</p> <p> </p> <p>This is the second phone I am using from Hisense or Hinonsense and both suffered the same fate. Appalling.</p>

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Replies (1)
Hisense
Hisense's reply30 Aug 2017, 09:19
Official

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