No Service - Worse Service

<p>On Friday 2016/12/23 at 09:30 AM, i logged a fault via www.hisense.co.za for my fridge not cooling. "Thank you for your interest in Hisense products, we have received your service request.<br />Kindly allow up to 48hrs for processing your request and we will get back to you." For the fridge not cooling, and on the 29th I followed up and was advised quer has been escalated. Again called on the 3rd January and advised of the same thing, and yet i find myself without a fridge for 13th days. Call centre agent are not helping, and failure to provide proper service. I urgently need my fridge sorted asap.</p> <p> </p> <p>Serial#1B0458Z00009JK6D ********** </p> <p>model/ type #H610BI-WD</p> <p>Unit type ********** 729907</p> <p>Contact: ********** 270/ ********** 068</p> <p>email: ********** <p> </p>