No service what so ever.

I purchased a Hisense fridge a while ago that is glass fronted and by accident the fridge doors glass chattered so I want to replace the glass or door. I've tried phoning I've emailed and not one response. This is shocking! Its been almost 6 months from my first enquiry and not one person has gotten back to me with a quote or even if they can help me! When I do eventually get to speak to someone, they all have the same response, and that is they will check and get back to me. I will never buy any product from them again due to there poor customer service.