NO service after product is bought

We bought a Hisense tumble dryer through Takealot. After six months it doesn’t heat up and dry the clothes anymore. I saw an Takealot that you need to contact Hisense directly if there is any problems. On the 11th of Feb I reported it. We were asked for the batch number and we gave it. Since then it is like death. No reply and no service at all. My Defy lasted 18 years before it gave me the same problem. Think carefully before you buy from a company with NO service afterwards!