HC
Harshal C
1 reviews | Active since Aug 2016
30 Sept 2024, 13:36
No sense of urgency , very unhappy customer.
I purchased a Hisense H670SIT 508 Litre Fridge from Makro on Thursday, 26th September 2024. The fridge was delivered on Saturday, 28th September 2024. After unpacking, I discovered that while the freezer door closes properly, the fridge door keeps popping open and won’t close at all. Frustrated, I tried following the manual’s instructions for leveling the doors, but nothing worked. I decided to return the fridge and request a refund from Makro.
I submitted a complaint on Hello Peter for Makro, and someone from their customer care team called me on Sunday to request photos of the unit, which I promptly sent. Makro then informed me that someone from Hisense would contact me, and they were clear that I want a refund, not a repair. Despite this, the SMS I received states that an agent will call for a repair, not a refund.
No one has contacted me yet, and I still don’t have a working fridge. Do you think I have time to waste? I need my refund so I can buy a new fridge, but dragging your feet on this is only making the situation worse.
Helpful (0)
Replies (9)0
Replies (9)HC
Harshal C's updateReviewer Update
01 Oct 2024, 10:19Hi
I specifically requested a technician visit after 4 pm, yet I received a call asking if I was available now at 10:19 am. This lack of communication is incredibly frustrating. I want the fridge returned to Makro for a full refund.
I specifically requested a technician visit after 4 pm, yet I received a call asking if I was available now at 10:19 am. This lack of communication is incredibly frustrating. I want the fridge returned to Makro for a full refund.
HC
Harshal C's update01 Oct 2024, 10:19
Reviewer Update
Hi
I specifically requested a technician visit after 4 pm, yet I received a call asking if I was available now at 10:19 am. This lack of communication is incredibly frustrating. I want the fridge returned to Makro for a full refund.
I specifically requested a technician visit after 4 pm, yet I received a call asking if I was available now at 10:19 am. This lack of communication is incredibly frustrating. I want the fridge returned to Makro for a full refund.
HC
Harshal C's updateReviewer Update
01 Oct 2024, 16:42 Hi,
The technician arrived on time for the fridge assessment and tightened the top *****s. However, the fridge door still needs to be forcefully shut to stay closed. When closing the door normally, it pops back open. I cannot accept the fridge in this condition, as it risks food spoilage. I will be contacting Makro to request a full refund while the technician completes his report.
HC
Harshal C's update01 Oct 2024, 16:42
Reviewer Update
Hi,
The technician arrived on time for the fridge assessment and tightened the top *****s. However, the fridge door still needs to be forcefully shut to stay closed. When closing the door normally, it pops back open. I cannot accept the fridge in this condition, as it risks food spoilage. I will be contacting Makro to request a full refund while the technician completes his report.
HC
Harshal C's updateReviewer Update
01 Oct 2024, 16:46Hi,
The technician arrived on time to assess the fridge and tightened the top *****s. However, the fridge door still needs to be forcefully shut to stay closed, and when closed normally, it pops back open. I cannot accept the fridge in this condition as it poses a risk to food spoilage.
I contacted the Makro care department and was informed by the consultant that a refund was processed on 28th September 2024. However, I was advised that it could take 7 to 14 days for the refund to reflect, which is highly frustrating. The funds were debited from my account in seconds, yet the refund for a defective product is taking much longer—this delay is unacceptable, especially for a dissatisfied customer.
I have requested an official email confirming the refund, to ensure peace of mind while I search for a replacement fridge. Additionally, I expect to be contacted prior to the collection of the defective fridge to arrange a suitable time, as it is important that someone is present.
I also await the email confirmation of the refund being processed.
HC
Harshal C's update01 Oct 2024, 16:46
Reviewer Update
Hi,
The technician arrived on time to assess the fridge and tightened the top *****s. However, the fridge door still needs to be forcefully shut to stay closed, and when closed normally, it pops back open. I cannot accept the fridge in this condition as it poses a risk to food spoilage.
I contacted the Makro care department and was informed by the consultant that a refund was processed on 28th September 2024. However, I was advised that it could take 7 to 14 days for the refund to reflect, which is highly frustrating. The funds were debited from my account in seconds, yet the refund for a defective product is taking much longer—this delay is unacceptable, especially for a dissatisfied customer.
I have requested an official email confirming the refund, to ensure peace of mind while I search for a replacement fridge. Additionally, I expect to be contacted prior to the collection of the defective fridge to arrange a suitable time, as it is important that someone is present.
I also await the email confirmation of the refund being processed.
HC
Harshal C's updateReviewer Update
01 Oct 2024, 20:37The last review was to be posted on Makros ticket, thanks.
HC
Harshal C's update01 Oct 2024, 20:37
Reviewer Update
The last review was to be posted on Makros ticket, thanks.
HC
Harshal C's updateReviewer Update
02 Oct 2024, 09:39 Makro is currently waiting for the report from your technician to proceed with retrieving the fridge. This delay is incredibly frustrating, and I urge you to expedite the process and send the report as soon as possible.
HC
Harshal C's update02 Oct 2024, 09:39
Reviewer Update
Makro is currently waiting for the report from your technician to proceed with retrieving the fridge. This delay is incredibly frustrating, and I urge you to expedite the process and send the report as soon as possible.
Hisense's replyOfficial
02 Oct 2024, 10:47Thank you for the heads up, Once we get a technical report from our technicians, we will advise.
Regards,
TPN
Regards,
TPN
Hisense's reply02 Oct 2024, 10:47
Official
Thank you for the heads up, Once we get a technical report from our technicians, we will advise.
Regards,
TPN
Regards,
TPN
HC
Harshal C's updateReviewer Update
02 Oct 2024, 10:53This situation should not take much longer. I urgently need a new fridge, and the delay is wasting my time as a customer. The issue is simple: the fridge door won't close properly. There’s nothing technical to write in the report, so please stop frustrating your customers with unnecessary delays.
HC
Harshal C's update02 Oct 2024, 10:53
Reviewer Update
This situation should not take much longer. I urgently need a new fridge, and the delay is wasting my time as a customer. The issue is simple: the fridge door won't close properly. There’s nothing technical to write in the report, so please stop frustrating your customers with unnecessary delays.
HC
Harshal C's updateReviewer Update
02 Oct 2024, 12:53Makro customer care has reached out to inform me that they have yet to receive the report. Could you please expedite sending it !
HC
Harshal C's update02 Oct 2024, 12:53
Reviewer Update
Makro customer care has reached out to inform me that they have yet to receive the report. Could you please expedite sending it !
HC
Harshal C's updateReviewer Update
02 Oct 2024, 13:19Makro has informed me that Hisense will be responsible for collecting the fridge and processing the refund. Please ensure this is done with a sense of urgency, as the delay has already caused significant frustration.
HC
Harshal C's update02 Oct 2024, 13:19
Reviewer Update
Makro has informed me that Hisense will be responsible for collecting the fridge and processing the refund. Please ensure this is done with a sense of urgency, as the delay has already caused significant frustration.