No response regarding TV repair or new unit.

I made my first call three weeks ago regarding my TV that needs to be repaired. Since my first call, I have received 5 reference numbers due to technicians cancelling on me because they apparently don't cover the area that I am in. I was then advised by the last agent I spoke to that I send all the information including a picture of the screen via email for a new TV but I did that three times already with no response as they claim that the credit department has not yet processed my case. This is such a frustrating matter as I am without a TV and going nowhere with the matter. The TV was bought 11 months ago and seeing the many bad reviews regarding the same TV allows me to understand that Hisense is indeed at fault.