No response from them for a week now !!!!

<p>I bought a Hisense 49" Smart UHD LED TV for R 7,899.00 through takealot.com on the 25th of November 2016, takealot delivered the tv about 2 or 3 days later. Before then I had only bought 32 inch tvs and I was looking forward to owning my 1st massive smart tv. It's not even been 2 months since I bought the tv and it is already malfunctioning, the best way to decribe the fault is that the screen is flickering, almost like strobe lights going on & off. On the 11th of January 2017 I called hisense customer care and explained the issue, their consultant (don't remember his name) promised he would log a service request on my behalf and then call me back to give me confirmation and when I can expect the technician to arrive to assess the tv, I was wowed by the consultants professionalism and courtesy, really sounded like a reliable guy. I waited the whole day for his "confirmation" but nothing,, waited the whole of the next day still nothing. About 3 days later on the 14th after receiving no feedback from the consultant (as promised by him) I decided to register my product online (which I admit I had not done when I bought the tv) thinking it would "speed up the process" and I logged an online service request while I was at it. Received an automated email response from ********** I logged the service request online and it promised an awesome 48 hour turnaround time and that seemed to lift my spirits. Fastforward 48 hours later on the 16th and guess what ? ..... NO ****EN RESPIONSE. It's the 17th of January 2017 as I write this and I'm starting to think i'm on one of leon Schusters joke movies, this is insane. I paid almost 10 grand for that tv and nobody has the decency to call me back and advise when someone will come to pick up my tv for repairs. This is appaling service from hisense and if I do not get any joy at the end of this whole situation I promise on my sons life that I will NEVER EVER EVER buy ANYTHING from hisense ever again and I will advocate for others not to do the same mistake of buying any of your products EVER. You people should be ashamed to call youselves an appliances company because you clearly do not know what you are doing, It's funny because I was divided between buying a samsung curved tv and the hisense, I finally settled on the hisense because it was a bit cheaper plus it's a UHD and that samsung was just a normal HD. I must say with huge and utter regret, I should have gone for the samsung.</p>