No response from Hisense in 10 months

After contacting the call centre in June (the hung up on me after saying, please hold the line) I used their website to submit my request, no response. I went to the local Home appliances store to see if they could get my part from Hisense. They tried their best but they also get no response from Hisense.

10 months waiting for a response let alone the part. Never again will I buy a Hisense device.