AF
Alexander F
1 reviews | Active since Aug 2025
11 Aug 2025, 17:25
No response for query submitted
My issue is that Hisense never responded to my query submitted via their website. I bought a dishwasher from a reputable store, which became defective within a few months. It could not be exchanged as there were no stock available across South Africa and my money refunded. Because I liked the dishwasher, I wanted the same one again as was willing to wait a bit for stock. I completed the online form asking if can indicated by when stock will be available again. I received an automatic email: "Thank you for your enquiry. Our Team will get back to you as soon as possible." I never heard from Hisense. The query was submitted 21 November 2024
Helpful (0)
Replies (6)0
Replies (6)
Hisense's replyOfficial
12 Aug 2025, 08:16Hi Alexander,
Thank you for sharing your feedback. Our team will be reaching out to you directly to assist.
Kind regards,
Hisense South Africa
Thank you for sharing your feedback. Our team will be reaching out to you directly to assist.
Kind regards,
Hisense South Africa
Best regards,
Hisense's reply12 Aug 2025, 08:16
Official
Hi Alexander,
Thank you for sharing your feedback. Our team will be reaching out to you directly to assist.
Kind regards,
Hisense South Africa
Thank you for sharing your feedback. Our team will be reaching out to you directly to assist.
Kind regards,
Hisense South Africa
Best regards,
Hisense's replyOfficial
12 Aug 2025, 08:19Hi Alexander,
Kindly be advised that the VOC department attempted to contact you but was unable to reach you. Please send an email to *** with all your details, including a copy of your proof of purchase, so that we can assist you accordingly.
Once you have sent the email, please provide us with the ticket number so we can follow up promptly.
Regards,
KJZ
Kindly be advised that the VOC department attempted to contact you but was unable to reach you. Please send an email to *** with all your details, including a copy of your proof of purchase, so that we can assist you accordingly.
Once you have sent the email, please provide us with the ticket number so we can follow up promptly.
Regards,
KJZ
Best regards,
Hisense's reply12 Aug 2025, 08:19
Official
Hi Alexander,
Kindly be advised that the VOC department attempted to contact you but was unable to reach you. Please send an email to *** with all your details, including a copy of your proof of purchase, so that we can assist you accordingly.
Once you have sent the email, please provide us with the ticket number so we can follow up promptly.
Regards,
KJZ
Kindly be advised that the VOC department attempted to contact you but was unable to reach you. Please send an email to *** with all your details, including a copy of your proof of purchase, so that we can assist you accordingly.
Once you have sent the email, please provide us with the ticket number so we can follow up promptly.
Regards,
KJZ
Best regards,
AF
Alexander F's updateReviewer Update
12 Aug 2025, 10:50Hi, I unfortunately could not take the call due to being in a meeting.
Because I received no response and been waiting for 4+ months to buy one again, I went ahead and bought an other dishwasher. For this reason there is nothing you can do now, except to prevent this from happening in future.
There was no ticket number given, which is the root of the problem. I filled out the online form on your website and received the following in an email:
"Subject - Hisense Website Enquiry
Hi {}, Thank you for your enquiry. Our team will get back to you as soon as possible. Best regards,
the Hisense SA team"
The above is a copy and paste from what I received. You need to update your systems to provide a ticket number in order to be held accountable.
Because I received no response and been waiting for 4+ months to buy one again, I went ahead and bought an other dishwasher. For this reason there is nothing you can do now, except to prevent this from happening in future.
There was no ticket number given, which is the root of the problem. I filled out the online form on your website and received the following in an email:
"Subject - Hisense Website Enquiry
Hi {}, Thank you for your enquiry. Our team will get back to you as soon as possible. Best regards,
the Hisense SA team"
The above is a copy and paste from what I received. You need to update your systems to provide a ticket number in order to be held accountable.
AF
Alexander F's update12 Aug 2025, 10:50
Reviewer Update
Hi, I unfortunately could not take the call due to being in a meeting.
Because I received no response and been waiting for 4+ months to buy one again, I went ahead and bought an other dishwasher. For this reason there is nothing you can do now, except to prevent this from happening in future.
There was no ticket number given, which is the root of the problem. I filled out the online form on your website and received the following in an email:
"Subject - Hisense Website Enquiry
Hi {}, Thank you for your enquiry. Our team will get back to you as soon as possible. Best regards,
the Hisense SA team"
The above is a copy and paste from what I received. You need to update your systems to provide a ticket number in order to be held accountable.
Because I received no response and been waiting for 4+ months to buy one again, I went ahead and bought an other dishwasher. For this reason there is nothing you can do now, except to prevent this from happening in future.
There was no ticket number given, which is the root of the problem. I filled out the online form on your website and received the following in an email:
"Subject - Hisense Website Enquiry
Hi {}, Thank you for your enquiry. Our team will get back to you as soon as possible. Best regards,
the Hisense SA team"
The above is a copy and paste from what I received. You need to update your systems to provide a ticket number in order to be held accountable.
Hisense's replyOfficial
12 Aug 2025, 11:39Hi Alexander,
Thank you for your message. I completely understand your frustration regarding the delay, and I sincerely apologize for the inconvenience this has caused.
However, we can still assist you with the faulty dishwasher as it is still under warranty. You may send an email directly to *** without needing to fill in any forms. From there, we will be able to assist you and provide the necessary feedback as soon as possible.
While we regret not being able to assist you sooner, please don’t hesitate to reach out if there is anything else we can do to support you moving forward.
Kind regards,
KJZ
Thank you for your message. I completely understand your frustration regarding the delay, and I sincerely apologize for the inconvenience this has caused.
However, we can still assist you with the faulty dishwasher as it is still under warranty. You may send an email directly to *** without needing to fill in any forms. From there, we will be able to assist you and provide the necessary feedback as soon as possible.
While we regret not being able to assist you sooner, please don’t hesitate to reach out if there is anything else we can do to support you moving forward.
Kind regards,
KJZ
Best regards,
Hisense's reply12 Aug 2025, 11:39
Official
Hi Alexander,
Thank you for your message. I completely understand your frustration regarding the delay, and I sincerely apologize for the inconvenience this has caused.
However, we can still assist you with the faulty dishwasher as it is still under warranty. You may send an email directly to *** without needing to fill in any forms. From there, we will be able to assist you and provide the necessary feedback as soon as possible.
While we regret not being able to assist you sooner, please don’t hesitate to reach out if there is anything else we can do to support you moving forward.
Kind regards,
KJZ
Thank you for your message. I completely understand your frustration regarding the delay, and I sincerely apologize for the inconvenience this has caused.
However, we can still assist you with the faulty dishwasher as it is still under warranty. You may send an email directly to *** without needing to fill in any forms. From there, we will be able to assist you and provide the necessary feedback as soon as possible.
While we regret not being able to assist you sooner, please don’t hesitate to reach out if there is anything else we can do to support you moving forward.
Kind regards,
KJZ
Best regards,
AF
Alexander F's updateReviewer Update
12 Aug 2025, 12:11This dishwasher became defective within 6 months and was eligible for replacement. Due to no stock available, my money was refunded. I do not have the dishwasher anymore, Makro took it back end refunded me.
I then filled in the online form just asking when stock will be available again.
Due to no response, I bought a different dishwasher from the one that became defective, so at this point in time there is nothing you can do for for in terms of warranty for the unit that became defective.
I want Hisense to in future not have this happen again, that would be great in terms of assistance.
I have sent a mail to the mentioned email address.
I then filled in the online form just asking when stock will be available again.
Due to no response, I bought a different dishwasher from the one that became defective, so at this point in time there is nothing you can do for for in terms of warranty for the unit that became defective.
I want Hisense to in future not have this happen again, that would be great in terms of assistance.
I have sent a mail to the mentioned email address.
AF
Alexander F's update12 Aug 2025, 12:11
Reviewer Update
This dishwasher became defective within 6 months and was eligible for replacement. Due to no stock available, my money was refunded. I do not have the dishwasher anymore, Makro took it back end refunded me.
I then filled in the online form just asking when stock will be available again.
Due to no response, I bought a different dishwasher from the one that became defective, so at this point in time there is nothing you can do for for in terms of warranty for the unit that became defective.
I want Hisense to in future not have this happen again, that would be great in terms of assistance.
I have sent a mail to the mentioned email address.
I then filled in the online form just asking when stock will be available again.
Due to no response, I bought a different dishwasher from the one that became defective, so at this point in time there is nothing you can do for for in terms of warranty for the unit that became defective.
I want Hisense to in future not have this happen again, that would be great in terms of assistance.
I have sent a mail to the mentioned email address.
Hisense's replyOfficial
12 Aug 2025, 12:41Good day Denver,
Thank you for sharing your experience and feedback. I sincerely apologize for the inconvenience caused by the delay in stock availability and the lack of communication.
Please be assured that we are taking your concerns seriously and are actively working to ensure that such lapses in communication do not happen again in the future.
If at any point you feel that your emails are not being addressed or you need further assistance, please do not hesitate to contact us directly at *** or email ***. We are always here to support you.
Kind regards,
KJZ
Thank you for sharing your experience and feedback. I sincerely apologize for the inconvenience caused by the delay in stock availability and the lack of communication.
Please be assured that we are taking your concerns seriously and are actively working to ensure that such lapses in communication do not happen again in the future.
If at any point you feel that your emails are not being addressed or you need further assistance, please do not hesitate to contact us directly at *** or email ***. We are always here to support you.
Kind regards,
KJZ
Best regards,
Hisense's reply12 Aug 2025, 12:41
Official
Good day Denver,
Thank you for sharing your experience and feedback. I sincerely apologize for the inconvenience caused by the delay in stock availability and the lack of communication.
Please be assured that we are taking your concerns seriously and are actively working to ensure that such lapses in communication do not happen again in the future.
If at any point you feel that your emails are not being addressed or you need further assistance, please do not hesitate to contact us directly at *** or email ***. We are always here to support you.
Kind regards,
KJZ
Thank you for sharing your experience and feedback. I sincerely apologize for the inconvenience caused by the delay in stock availability and the lack of communication.
Please be assured that we are taking your concerns seriously and are actively working to ensure that such lapses in communication do not happen again in the future.
If at any point you feel that your emails are not being addressed or you need further assistance, please do not hesitate to contact us directly at *** or email ***. We are always here to support you.
Kind regards,
KJZ
Best regards,