No response

I've sent in my phone for a fault report for insurance purposes via Game Tygervalley centre to Hisense in December 2015. My husband received a call from Hisense a week ago for a service quote which we did not ask for and informed Game accordingly. Bottom-line we're still waiting and I'm stuck without a proper phone which I so desperately need for my business. This guy Leeroy works in the service department but 'm not certain why he's there because he does not deliver. There seems to be no turnaround time to their clients. Its a catastrophe! and I'll never buy a Hisense product again.