No part available from Hisense

I have a Hisense washing machine that requires parts. There is only a email address that you mail requesting parts. I have had two appliance companies email as well as my husband and sadly 3 weeks later, there is no response from Hisense. We have had to go and buy another washing machine - we didn't choose Hisesne for the next purchase as the parts availability are clearly an issue. The don't even have a inter active Facebook page where you can lodge your unhappiness. I still need parts for my machine but I guess I will need to wait until their offices have humans in them. Very disappointed