TW
Tegan W
1 reviews | Active since Jul 2021
08 Feb 2023, 11:15
No Customer Service
How exactly do customers get hold of you? I sent an email to your spares and sales email address on Jan 30th - where I got a ticket number - no response from either of those. I have currently been holding on a call to your support centre for close to 40minutes... I simply need a part replaced on my refrigerator - which seems totally impossible at the rate it is going with your customer service.
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Replies (2)
Hisense's replyOfficial
08 Feb 2023, 12:34Good day Tegan
Thank you for contacting Hisense SA.
Please accept our apologies for the inconvenience caused, we have escalated to our Spares Department to urgently respond to your email.
Regards
Hisense
Thank you for contacting Hisense SA.
Please accept our apologies for the inconvenience caused, we have escalated to our Spares Department to urgently respond to your email.
Regards
Hisense
Hisense's reply08 Feb 2023, 12:34
Official
Good day Tegan
Thank you for contacting Hisense SA.
Please accept our apologies for the inconvenience caused, we have escalated to our Spares Department to urgently respond to your email.
Regards
Hisense
Thank you for contacting Hisense SA.
Please accept our apologies for the inconvenience caused, we have escalated to our Spares Department to urgently respond to your email.
Regards
Hisense
TW
Tegan W's updateReviewer Update
13 Feb 2023, 12:25Hi Hisense,
I got an email from Keyde from your spares department on Wednesday the 8th when I logged the complaint, which I was incredibly grateful for. I needed to clarify the refrigerator part in question as Keyde quoted for a MIDDLE SHELF, where I specified a DOOR MIDDLE SHELF - I have sent 3 emails since then trying to get confirmation that I was quoted for the correct part, also supp**** the details that were requested from me; address and contact. I have received no response and worried as to how long or if I might receive a reply.
Interaction ***
If you could please put me in contact with someone who I can have a conversation with, so this can be solved.
I got an email from Keyde from your spares department on Wednesday the 8th when I logged the complaint, which I was incredibly grateful for. I needed to clarify the refrigerator part in question as Keyde quoted for a MIDDLE SHELF, where I specified a DOOR MIDDLE SHELF - I have sent 3 emails since then trying to get confirmation that I was quoted for the correct part, also supp**** the details that were requested from me; address and contact. I have received no response and worried as to how long or if I might receive a reply.
Interaction ***
If you could please put me in contact with someone who I can have a conversation with, so this can be solved.
TW
Tegan W's update13 Feb 2023, 12:25
Reviewer Update
Hi Hisense,
I got an email from Keyde from your spares department on Wednesday the 8th when I logged the complaint, which I was incredibly grateful for. I needed to clarify the refrigerator part in question as Keyde quoted for a MIDDLE SHELF, where I specified a DOOR MIDDLE SHELF - I have sent 3 emails since then trying to get confirmation that I was quoted for the correct part, also supp**** the details that were requested from me; address and contact. I have received no response and worried as to how long or if I might receive a reply.
Interaction ***
If you could please put me in contact with someone who I can have a conversation with, so this can be solved.
I got an email from Keyde from your spares department on Wednesday the 8th when I logged the complaint, which I was incredibly grateful for. I needed to clarify the refrigerator part in question as Keyde quoted for a MIDDLE SHELF, where I specified a DOOR MIDDLE SHELF - I have sent 3 emails since then trying to get confirmation that I was quoted for the correct part, also supp**** the details that were requested from me; address and contact. I have received no response and worried as to how long or if I might receive a reply.
Interaction ***
If you could please put me in contact with someone who I can have a conversation with, so this can be solved.