no after service

Dear Hisense Customer Service Team,

I am writing to express my disappointment with my Hisense E35 smartphone. I purchased this device brand new from Truworths at Promenade Mall, and after only two months of use, it started freezing on the Hisense logo and will not start up.

I contacted several stores that sell Hisense products to find out where I could book it in for repair. I was told that only the store where I originally purchased the phone can assist me, which is very disappointing. It is frustrating that none of the other stores are able to check it in or send it away for repair, even though they also sell Hisense products.

I chose Hisense because it is a well-known international brand, and I expected a much higher standard of product quality and customer service. Unfortunately, this experience has been extremely disappointing and has left me questioning the reliability of the brand.

Please advise on how I can have my phone repaired or replaced under warranty, as the current process is unacceptable for a product that failed within just two months.

Sincerely, Shaun *** Purchased at: Truworths, Promenade Mall Purchase Date: September 2025 Device Model: Hisense E35 Serial Number. ***