BN
Bulali N
1 reviews | Active since Aug 2026
27 Aug 2026, 16:04
New Dishwasher Arrived Damaged – Refund Refused”
Extremely disappointing experience with Hisense. I purchased a new dishwasher that remained boxed and unused, and upon first unboxing I discovered a substantial dent and missing component. I immediately documented and reported the issue and provided extensive evidence. Hisense has nevertheless rejected the complaint based on a three-day OBF policy and offered an out-of-warranty repair. This has seriously undermined my confidence in the brand and its after-sales service.
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Bulali N's updateReviewer Update
02 Sept 2026, 21:56 I have checked my email inbox as well as my spam/junk folder, and I have not received any email from the Hisense Escalation Department as indicated in your response. If feedback was allegedly sent, please provide the date, email address it was sent to, and resend the correspondence.
I am extremely disappointed with how this matter has been handled. I have communicated with several people and departments within HiFi Corp and Hisense and have repeatedly provided photographs, videos and supporting evidence, yet my complaint has continued to be rejected or passed from one department to another without a satisfactory resolution.
What makes this particularly disappointing is that I have been a loyal customer of the Hisense brand. I have purchased several Hisense appliances through HiFi Corp, including my refrigerator, washing machine and air fryer, and I recently purchased a Hisense TV from HiFi Corp as well. I was even considering purchasing a larger Hisense refrigerator from the same brand. I have also recommended Hisense to my family, including my sister, who has purchased multiple Hisense red refrigerators after my recommendation.
Unfortunately, this experience has left me regretting my decision to continue supporting the brand. I expected much better customer service and accountability, particularly given my history as a loyal customer.
I am therefore requesting that the alleged Escalation Department response be resent to me and that my complaint be properly addressed rather than simply closed or rejected.
I am extremely disappointed with how this matter has been handled. I have communicated with several people and departments within HiFi Corp and Hisense and have repeatedly provided photographs, videos and supporting evidence, yet my complaint has continued to be rejected or passed from one department to another without a satisfactory resolution.
What makes this particularly disappointing is that I have been a loyal customer of the Hisense brand. I have purchased several Hisense appliances through HiFi Corp, including my refrigerator, washing machine and air fryer, and I recently purchased a Hisense TV from HiFi Corp as well. I was even considering purchasing a larger Hisense refrigerator from the same brand. I have also recommended Hisense to my family, including my sister, who has purchased multiple Hisense red refrigerators after my recommendation.
Unfortunately, this experience has left me regretting my decision to continue supporting the brand. I expected much better customer service and accountability, particularly given my history as a loyal customer.
I am therefore requesting that the alleged Escalation Department response be resent to me and that my complaint be properly addressed rather than simply closed or rejected.
BN
Bulali N's update02 Sept 2026, 21:56
Reviewer Update
I have checked my email inbox as well as my spam/junk folder, and I have not received any email from the Hisense Escalation Department as indicated in your response. If feedback was allegedly sent, please provide the date, email address it was sent to, and resend the correspondence.
I am extremely disappointed with how this matter has been handled. I have communicated with several people and departments within HiFi Corp and Hisense and have repeatedly provided photographs, videos and supporting evidence, yet my complaint has continued to be rejected or passed from one department to another without a satisfactory resolution.
What makes this particularly disappointing is that I have been a loyal customer of the Hisense brand. I have purchased several Hisense appliances through HiFi Corp, including my refrigerator, washing machine and air fryer, and I recently purchased a Hisense TV from HiFi Corp as well. I was even considering purchasing a larger Hisense refrigerator from the same brand. I have also recommended Hisense to my family, including my sister, who has purchased multiple Hisense red refrigerators after my recommendation.
Unfortunately, this experience has left me regretting my decision to continue supporting the brand. I expected much better customer service and accountability, particularly given my history as a loyal customer.
I am therefore requesting that the alleged Escalation Department response be resent to me and that my complaint be properly addressed rather than simply closed or rejected.
I am extremely disappointed with how this matter has been handled. I have communicated with several people and departments within HiFi Corp and Hisense and have repeatedly provided photographs, videos and supporting evidence, yet my complaint has continued to be rejected or passed from one department to another without a satisfactory resolution.
What makes this particularly disappointing is that I have been a loyal customer of the Hisense brand. I have purchased several Hisense appliances through HiFi Corp, including my refrigerator, washing machine and air fryer, and I recently purchased a Hisense TV from HiFi Corp as well. I was even considering purchasing a larger Hisense refrigerator from the same brand. I have also recommended Hisense to my family, including my sister, who has purchased multiple Hisense red refrigerators after my recommendation.
Unfortunately, this experience has left me regretting my decision to continue supporting the brand. I expected much better customer service and accountability, particularly given my history as a loyal customer.
I am therefore requesting that the alleged Escalation Department response be resent to me and that my complaint be properly addressed rather than simply closed or rejected.
BN
Bulali N's updateReviewer Update
02 Sept 2026, 22:06I meant i bought TV With same shop(HIFI-Corp) I bought Hisense Dishwasher
BN
Bulali N's update02 Sept 2026, 22:06
Reviewer Update
I meant i bought TV With same shop(HIFI-Corp) I bought Hisense Dishwasher