ZA
Zameer A

1 reviews | Active since Jul 2024

15 Jul 2024, 18:24

Never but a hisense tv ever ever again!

I purchased a hisense tv on 29 December 2020 from house and home pavilion. The next day I registered the warranty online for the tv. On the 13 July 2024 the tv stopped working and the screen is blank. Since it's under warranty I contacted hisense who is refusing to assist because they need the proof of purchase. I had advised I was doing home renovations and cannot locate this.also, since the tv was bought in 2020 I am sure the receipt would be faded. I contacted the store u bought the tv from for a reprint of the recipient but they advised they changed computer systems and they only have records for the last three years. Now I am left with a tv that doesn't work which is on warranty until 2020 and hisense has proof the warranty was registered but is refusing to assist because the receipt is missing. They should have asked to upload proof of purchase when registering a warranty. I have two hisense tvs. I regret purchasing this brand. Pathetic service from their warranty department.

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Replies (11)
ZA
Zameer A's update16 Jul 2024, 12:24
Reviewer Update
Hi there. Thank you for your response. I have emailed the serial number now from my email address ***
ZA
Zameer A's update17 Jul 2024, 13:58
Reviewer Update
hi. you still have not assisted me and requested the proof of purchase even though i advised that i cannot find this and the store i bought the tv from only has records for the last three years. this matter will be taken to the consumer council next. who keeps invoices for so long which will get faded over time anyway? ???

ZA
Zameer A's update17 Jul 2024, 13:59
Reviewer Update
why did you even ask for the serial number if you where not going to assist. i deeply regret buying Hisense even though most reviews warn against their service!
ZA
Zameer A's update17 Jul 2024, 20:27
Reviewer Update
Also to add. Companies are supposed to keep records for five years so how can a customer be penalized if the company (House & Home) cannot assist with a receipt reprint. this is definitely poor customer service and an official complaint will be laid with the consumer protection council.
ZA
Zameer A's update17 Jul 2024, 21:39
Reviewer Update
Pavilion. Date of Purchase was 29 December 2020.tv license used to purchase was on My brothers name zahir Ahmed.
ZA
Zameer A's update18 Jul 2024, 13:03
Reviewer Update
Hi there. Is there any feedback? You can call the store also to enquire if they can retrieve the invoice in 2020 to verify my answers. I have laid a complaint with the consumer council with house & home for not keeping records for a minimum of 5 years. Awaiting your response
ZA
Zameer A's update19 Jul 2024, 09:48
Reviewer Update
Good day. Is there any feedback yet??
ZA
Zameer A's update19 Jul 2024, 21:45
Reviewer Update
Hi.i have sent you feedback now from the national consumer council. I await your reply.
ZA
Zameer A's update22 Jul 2024, 13:34
Reviewer Update
Good day. Is there any feedback yet?
ZA
Zameer A's update23 Jul 2024, 16:34
Reviewer Update
Good day. Is there any feedback yet?
ZA
Zameer A's update24 Jul 2024, 14:02
Reviewer Update
Good day.is there any feedback yet