Need feedback with help and assistance

My name is Wahid Callaghan ***,I purchased a hisense fridge on the 25th of November 2022 I know that certain things is not under warranty,like if something breaks,accidentally my problem is a coldrink was place in the freezer draw due to pressure busted a hole in the draw,now I contacted them via email and called they don't know who I need to go through pathetic service,they font communicate with stores like game nobody knows who to talk to all I want is a draw to be ordered asap I will pay cash I'm immigrating I leave the 11th of February 2024 and I need the fridge to go in the container someone please call and assist