MY BROKEN HISENSE - 10kg Front Loader - Titanium Grey

I Phoned BCR Electronics on April 26, to get a technician to come and have a look at my machine that I bought via Takealot and was delivered in September 2020, on the 27th a technician came you but informed me that I must phone Takealot because the machine is still under warranty and I did not buy it via the local dealer, so I submitted my fault report on the 5th of May 2022 directly with Hisense head office and a repair ticket was logged I got a SMS that the local agent was informed and a technician will be sent to my residence. A technician went out and diagnosed the fault and apparently a part was ordered, so on the 25th of May I received a SMS notifying me that the Repair was categorized as "COMPLETED REPAIR" I phoned Hisense H/O enquiring about the situation as my washing machine is still broken and no one has done any work on it, the call center lady said she will find out I must hold, I was disconnected after more than 20min of holding and a questionnaire to rate the service I got. My machine is still broken and the local agent said Hisense Head Office closed the ticket and rejected a return of the machine and no part has been sent to them to do the repair