My Absolutely Dreadful Service Experience with Hisense Customer Care

Hi there,

I know that there is a complaints department for this, but I just need someone to talk to who will resolve my issue.

I emailed Hisense SA Customer Care on ***3 last week and Thursday 14 Nov with the following issue as and received the tick number.***

Model: 50A6G Barcode: 3TE50F21211R01C5GSJ1030

Has gone faulty – and I believe the firmware has been *******ed.

Remote doesn’t work

Screen remains blank

None of the apps work

TV can only be switched on

Soft reset didn’t work with unplugging and re-plugging in of unit.

The unit is now out of warranty so I’d like to do the repair myself, please send me the link so I can do the firmware update.

I've been promised the link- still struggling to get this problem solved as you read this... Pathetic doesn't do justice to the level of nonchalant telephonic service I've received it has all been recorded so you can have a listen.

NOBODY CARES! 0 Stars