MOST incapable company EVER plus being *******

<p>my hell began when I bought a Hisense phone. the battery lasts for about 2 hours - and this on a smart phone. Called the service centre and was advised this is not NORMAL... and I should return the phone. I asked if it was possible to purchase a new or extra battery. YES WAS THE ANSWER. and so the hell began. i have literally called EVERY DAY FOR THE PAST TWO WEEKS, and every single incompetant staff member has the odascity to lie to your face. They sent an invoice ... I paid immediately... now NO ONE in that company can find the REFERENCE number that THEY allocated on the invoice. I was told on 8 Novembe that the battery was dispatched... but no tracking number was given and i was told phone on FRIDAY if you have not received it... guess what... today 14 November - no battery... now am put through to the "dispatch" section and this poor soul says NOTHING IS SHOWING ON HIS SIDE... so spares tell me the battery was sent ... and dispatch tell me no... we cant find it... LIERS AND ******* this is all this company is... and now i am on my way to lay a ******** charge against them.</p>