More bad customer service

I really don't understand how these big retailers work, clearly the only thing that they are interested in is to reap people off their money. When I chose the return of the TV honestly after waiting for more than two months I didn't not expect the driver to just come and collect but to exchange.

To my surprise even after waiting this long I am still required to wait once again for a replacement TV. When I tried calling the *** to find out at what time will they be at my house. I was not able to get through due to Covid protocols.

At 09:59am Today I sent an email to Rubin from Hisense and Marvin from Take a lot to get an explanation. Up till now I still haven't received a reply.