Misrepresentation/ ***** / lies/ running away from their responsibility

Hi , your appliances are nice on the eye. I bought a double fridge at Game store last year this time. Now the fridge is not cooling and it is still under warranty. Hisense finally sent a technician after several days without a fridge then the technician checked and saw that the board has moisture on it and that caused it to be faulty. He then said he will submit the damage report that I signed to Hisense stating the fault on the board. But the technician misrepresented himself and Hisense. The information received was totally different from what I signed and they said they will not cover me.

They are looking at few dead ****roaches that the technician took pictures of but total excluded the part of the moisture on board in their report to me.

The original report and confirmation from the technician was totally different from what Hisense later submitted to me. I will take the matter further to the ombudsman. Falls misrepresentation and temparing with reports and over looking what the technician original saw when he was checking the report. Dead ****roaches is not the cause of the damages to the fridge but moisture found on the board which is 100% not anyone's wrong doing or intention.