Mirror Fridge Hisense door Damaged inside

I bought a mirror door fridge cash and received the completely sealed fridge from the manufacturer in Atlantic. I'm so upset and disgusted at the ppor service I have received from the call centre agents. Upon opening the box the fridge was damaged inside. I was then told I must pay them in order for a agent to come out and inspect(as if I damaged the fridge). Then initially they wanted me to return the fridge to Makro in Ottery where I bought it from. Now how do they expet me to return the fridge on my cost, effort and time whilst I received the fridge damaged. I logged a call with the manufacturer and up until today I'm still waiting for an answer. It's back and forth for weeks. All this occurred before the national lockdown and still I'm waiting for the ppor agents from Hisense. I'm deeply disgusted and vow to never buy for the manufacturer again. I can surely say this was a production error that was pass even though the unit was damaged. I now have a brand new fridge in my home with a inside door damage whick was this way upon arrival. Disgusted and highly unsatisfied. Bad customer service alswell