AG
Angela G

1 reviews | Active since Feb 2013

15 May 2021, 13:42

Microwave, unhealthy!

Bought a microwave a few years ago from Makro. Just before covid, I noticed that the inside of the microwave was looking like it had not been cleaned for ages, upon closer inspection, I saw that the bottom and sides (metal or similar coating) was just peeling and rusting. I put something on Facebook, they asked me to private email them, which I did, they eventually rep**** saying that if it's not a ceramic inside, then the microwave isn't covered. No where in the manual does it state this. I mailed them telling them so, got an email back saying what do I want them to do. I rep****, saying, I want a new microwave, they have never rep**** to that mail and I have re sent it a few times. My main issue is, surely, cooking in these conditions is not at all healthy! Will never purchase anything that they sell again!

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Replies (1)
Hisense
Hisense's reply24 May 2021, 13:22
Official
Dear Angela, 

Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and the reference number is  889252.

One of our Customer Care Agents will be in contact with you shortly. 

Kind Regards 

Hisense Customer Care 

email: ***