Mickey mouse show

On the 23rd November 2021 I furnished Hisense with all requested information after I had lodged a query/complaint with them on the 11th November 2021.

What has transpired after that is utterly unprofessionalism from a respectable brand like Hisense. Needless to say, I still have a washing machine that has been non-operational for close to a month.

Hisense dropped the ball on this one when they supposedly “fixed” the washing machine with an entire report alleging this. I brought this to the attention of Dihlshad Dekoker but now informs me that I should wait for the callout on the 3rd December 2021…

My question is, why should I have to suffer from a mishap from Hisense and their agents who falsified information about the repairs?

To make matters worse, i tried to escalate this to the Manager ***nor Loff and have not had a response from him/her in 24hrs. What sort of Mickey mouse show is being run there at the Durban branch????

I request expediency on this matter. I have been happy with Hisense till now…