Makro and Hisense lack of care

Worst costumer service I had to . I bought a fridge (700si series) from Makro Silver-lakes it was in its box for a month because i was redecorating. I installed the fridge and waited the recommended 10h for it to start making ice. It did not make ice and to date still no ice. I phoned Hisense on Tuesday 17 April and longed a complaint about the fridge not making any ice. The technician only came out today 19 April to asses the fridge. The technician thinks it is the main board of the fridge, the reason for him thinking it is the main board is because he does not have any equipment to test the inside of the fridge electronics. The long and the short of it all is that Hisense must now see whether they will replace the unit or just replace the main board of the fridge and that can take up to a week. I will never buy from Makro Silverlakes due to the managements lak of no care . I will also never buy any Hisense product again