Makes NO sense to ever again purchase a Hisense

I purchased a fridge online through pick n Pay online shopping on the 29th Nov, collected the following day and discovered a issue. I reported it to the store (which will also get their hellopeter report) and they failed to attend to the issue.

I then contacted hisense, wife sent numerous emails and sent their required documents over and over and their response remains the same. they can't open attachments (regardless of the format). This fridge is not even a week old and this is the pathetic service i'm receiving. This will be my very last hisense product i'm purchasing. I learn from my mistakes. No technician was booked out to come and attend to this issue.