Lowsense Aca fridge repairs

Good morning all, it is with a heavy heart that I am e-mail your company. I bought a Hisense product and until recently have had nothing but headaches endless calls no feedback and very poor aftersales experience with your company. If you run the above ticket number you will see the myriad of calls emails and and enquiries about repairs.

It is now a day before Christmas and the 2rd time within a month that i had to chuck food in the trash monthly shopping frozen goods.

I understand that my unit is out of warrantee but surely workmanship on a repair should have some guarantee. Having said that the fridge stopped cooling within the last month of the warrantee period I logged a ticket a technician came out and replaced the compressor the fridge literally worked for a day then stopped cooling again. I logged another ticket and a week later the same guys came back checked the fridge replaced the compressor then the fridge worked for a week I smelt a burn smell then my plugs tripped it stopped cooling again.

Fast forward 21.12.2021 at about 18H35 the fridge stopped cooling again.

Again I understand the unit is out of warrantee I get that but on merit to the repairs done shouldn't the technician the second time he came out have checked out what the fault was? Or what kind of guarantee is there on his workmanship?

How I am the customer of both Hisense and ACA left out cold? Hisense for using a company like ACA and having no compassion for a consumer in the aftersales aspect and ACA that keeps putting a plaster on a part that they guess it is and not getting to the root of the issue. ACA is closed for the holidays and will resume business for 3 Jan 2022. I would've even appreciated a loan unit till ACA can do a proper repair or a alternative company to fix and ACA to fit the bill for my inconvenience but no one literally cared enough to show empathy even if it was **** or not. I am very disappointed and don't feel like a customer I am made felt like a burden. I will really think twice to purchase a Hisense product and I will tell whoever I can about my experience with Hisense aftersales.

Lastly I hear the coin of phrase "buy Hisense they are locally made did you know they are in Altantis? Bitter-sweet I tell you, bitter sweet.