LIES, *********** STAFF, DISAPPOINTMENT. TV COLLECTED NO REFUND BY HISENSE.

I have never dealt with a business that have poor services as Hisense. I reported a unit to the men and the other departments eventually got the credit approval after having to follow up three times a day. I have been issued a order number ***9 but its the third week now of having to deal with un answered calls and *********** staff. The worse is Zandile who promised to call me back today with feedback escalating my enquiry only to find out from the other agent that nothing has been done. Hisense pride themselves in guaranteed three year warranty but to get them to service you its pathetic. Its now 3rd month of patiently waiting. 10 minuets i am holding for credit department but Zandile advised me that there is no option to transfer to credit department. I have waited a lot of money calling them by now i am sure i would have bought myself another TY with the money i spent calling them. Please can i have my refund or TV replacement or advise if you cant! At 26 minutes I am giving up holding for the credit department. I feel like i have been ****med!