LACK OF CUSTOMER SUPPORT

My Hisense 65inch Smart TV (which is barely 2 years old) broke down on Thursday the 29th of August 2024. To date hereof, I only received an automated e-mail from Hisense with a ticket reference number of ***. Nothing further, no contact from the Customer Care Team. It is very frustrating to experience problems after having this TV for just over 2 years and receiving no indication whatsoever from Hisense as to how long it will take for it to be repaired. Very poor customer service.