Lack of customer service skills

Customer service is a big Zero!!!!!! It's been over 10 days waiting for our TV to be fixed and the feedback we receive from the customer service is really disappointing. Those ladies respond without fully understanding or listening to what the issue is. Real training is needed there because Wow....

How long does it take to deliver a TV and why don't they say when they will deliver, in this day and age do they think we just sitting sms waiting for a delivery at any time????

I don't see why Hisense even has Twitter because they don't respond there either!!!! I want an update on the progress of my TV which isn't even 2 years old but yet has just stopped working