Lack of customer care

I bought a hisence fridge a year or couple months ago and on the 20th January the fridge started leaking water and the freezer part over freezing regardless of the lower temperature. 21/22 January logged a call for repair. Sometime feb i received a message saying call canceled by customer. I called hisence and they apparently called the wrong person or mixed up details. March no technician yet and last week Friday i got a call from them saying a technician will arrange date and tome. Yesterday the 11 march i get another message saying customer cancelled. 😡 of which i never did. When i was making the purchase it was smooth and now that i am seating which a fridge i cant even use the freezer for 2 months i am sent from pillar to post? Come take the fridge and afford me the opportunity to get a fridge where i will get help when needed