FN
FL N
1 reviews | Active since Jul 2018
28 Apr 2025, 08:52
Lack of customer and technical service from Hisense SA
It has been over 2 months since I sent through an email to Hisense headquarters complaining about a fridgeni bought in December 2025.
A technician called me after 3 weeks of me complaining and nagging hisense to send someone to assess and sort the issue out. Then the technician made all kinds of excuses of why cannot come out and assess. I then laid a complaint with Hisense Headquarters and set a date of when I will be home so that a technician can come out and assess and requested that a manger contact me as well to explain why this particular technician went outnof his way not to assist me,to date I have not been called not has the fridge been sorted.
I have been patient enough with Hisense, I need the issue to be sorted out now Hisense to replace the fridge.
I have utilized and gone through all chanels, if my fridge is not sorted out after this complaint I am taking this to the Ombudsman and Hisense will have to just take back their fridge and refund me my money....
I am honestly nit happy with Hisense SA.
Regards, Faith
Helpful (0)
Replies (5)0
Replies (5)FN
FL N's updateReviewer Update
29 Apr 2025, 11:51Hi, as I advised Hisense headquarters when I laid a complaint and still have the correspondence between myself and the technician. I was home .
I set up another date with Hisense Headquarters since the first technician **** about me not being home and to date I have not been contacted by any technician as agreed on telephonically . I have telephone and whatsapp recordings which I am more than happy to pull.
I hate the way this technician has **** in me and how my complaint to Hisense is not been taken seriously.
At this point I actually want Hisense to take backntheir fridge and refund me my money I will buy a fridge from another service provider.
Regards,
Faith
I set up another date with Hisense Headquarters since the first technician **** about me not being home and to date I have not been contacted by any technician as agreed on telephonically . I have telephone and whatsapp recordings which I am more than happy to pull.
I hate the way this technician has **** in me and how my complaint to Hisense is not been taken seriously.
At this point I actually want Hisense to take backntheir fridge and refund me my money I will buy a fridge from another service provider.
Regards,
Faith
FN
FL N's update29 Apr 2025, 11:51
Reviewer Update
Hi, as I advised Hisense headquarters when I laid a complaint and still have the correspondence between myself and the technician. I was home .
I set up another date with Hisense Headquarters since the first technician **** about me not being home and to date I have not been contacted by any technician as agreed on telephonically . I have telephone and whatsapp recordings which I am more than happy to pull.
I hate the way this technician has **** in me and how my complaint to Hisense is not been taken seriously.
At this point I actually want Hisense to take backntheir fridge and refund me my money I will buy a fridge from another service provider.
Regards,
Faith
I set up another date with Hisense Headquarters since the first technician **** about me not being home and to date I have not been contacted by any technician as agreed on telephonically . I have telephone and whatsapp recordings which I am more than happy to pull.
I hate the way this technician has **** in me and how my complaint to Hisense is not been taken seriously.
At this point I actually want Hisense to take backntheir fridge and refund me my money I will buy a fridge from another service provider.
Regards,
Faith
FN
FL N's updateReviewer Update
29 Apr 2025, 14:50Hi,
I spoke to Lebo , she assisted with new booking. On record I will be home and available the whole day on Friday .
Regards,
Faith
I spoke to Lebo , she assisted with new booking. On record I will be home and available the whole day on Friday .
Regards,
Faith
FN
FL N's update29 Apr 2025, 14:50
Reviewer Update
Hi,
I spoke to Lebo , she assisted with new booking. On record I will be home and available the whole day on Friday .
Regards,
Faith
I spoke to Lebo , she assisted with new booking. On record I will be home and available the whole day on Friday .
Regards,
Faith
FN
FL N's updateReviewer Update
02 May 2025, 12:07Good afternoon,
It is now 12h00 in the afternoon and still I have not received a call from anyone advising that they will be coming to assess the fridge as per our above correspondence.
Yet again someone is going to write a false report saying that I am not home where else no one bothered calling to request address and schedule a time.
Hisense services are pathetically disappointing. If no one comes today, Can you schedule for your fridge to be collected and refund me before the collection of your fridge!!
Regards,
Faith
It is now 12h00 in the afternoon and still I have not received a call from anyone advising that they will be coming to assess the fridge as per our above correspondence.
Yet again someone is going to write a false report saying that I am not home where else no one bothered calling to request address and schedule a time.
Hisense services are pathetically disappointing. If no one comes today, Can you schedule for your fridge to be collected and refund me before the collection of your fridge!!
Regards,
Faith
FN
FL N's update02 May 2025, 12:07
Reviewer Update
Good afternoon,
It is now 12h00 in the afternoon and still I have not received a call from anyone advising that they will be coming to assess the fridge as per our above correspondence.
Yet again someone is going to write a false report saying that I am not home where else no one bothered calling to request address and schedule a time.
Hisense services are pathetically disappointing. If no one comes today, Can you schedule for your fridge to be collected and refund me before the collection of your fridge!!
Regards,
Faith
It is now 12h00 in the afternoon and still I have not received a call from anyone advising that they will be coming to assess the fridge as per our above correspondence.
Yet again someone is going to write a false report saying that I am not home where else no one bothered calling to request address and schedule a time.
Hisense services are pathetically disappointing. If no one comes today, Can you schedule for your fridge to be collected and refund me before the collection of your fridge!!
Regards,
Faith
FN
FL N's updateReviewer Update
02 May 2025, 14:14It's now 14h07 , 2hours after updating Hisense that I have not received a call from their technician regarding coming to attend to the issue on the fridge I bought in December 2024 which is still under warranty.
I am still waiting for Hisense technician to call and come attend to my matter.
I see Hisense doesn't take any of their customers complaints seriously .
As I noted in my previous correspondence I f no one comes today,the fridge must be taken back and I will be taking this further as I have followed the right Channel but none were taken seriously.
I am still waiting for Hisense technician to call and come attend to my matter.
I see Hisense doesn't take any of their customers complaints seriously .
As I noted in my previous correspondence I f no one comes today,the fridge must be taken back and I will be taking this further as I have followed the right Channel but none were taken seriously.
FN
FL N's update02 May 2025, 14:14
Reviewer Update
It's now 14h07 , 2hours after updating Hisense that I have not received a call from their technician regarding coming to attend to the issue on the fridge I bought in December 2024 which is still under warranty.
I am still waiting for Hisense technician to call and come attend to my matter.
I see Hisense doesn't take any of their customers complaints seriously .
As I noted in my previous correspondence I f no one comes today,the fridge must be taken back and I will be taking this further as I have followed the right Channel but none were taken seriously.
I am still waiting for Hisense technician to call and come attend to my matter.
I see Hisense doesn't take any of their customers complaints seriously .
As I noted in my previous correspondence I f no one comes today,the fridge must be taken back and I will be taking this further as I have followed the right Channel but none were taken seriously.
FN
FL N's updateReviewer Update
02 May 2025, 17:20It's 17h15 ,no one from Hisense headquarters has bothered calling to advise whether a technician was coming or not. I have done my thorough follow up and posted on Hello Peter and still no word from Hisense.
I can't say I am shocked because Hisense does not care about their customers after a sale
I will be taking this up with the National Consumer Commission and hopefully Hisense will come collect their fridge because I no longer want anything associated with their brand!!
Regards,
Faith
I can't say I am shocked because Hisense does not care about their customers after a sale
I will be taking this up with the National Consumer Commission and hopefully Hisense will come collect their fridge because I no longer want anything associated with their brand!!
Regards,
Faith
FN
FL N's update02 May 2025, 17:20
Reviewer Update
It's 17h15 ,no one from Hisense headquarters has bothered calling to advise whether a technician was coming or not. I have done my thorough follow up and posted on Hello Peter and still no word from Hisense.
I can't say I am shocked because Hisense does not care about their customers after a sale
I will be taking this up with the National Consumer Commission and hopefully Hisense will come collect their fridge because I no longer want anything associated with their brand!!
Regards,
Faith
I can't say I am shocked because Hisense does not care about their customers after a sale
I will be taking this up with the National Consumer Commission and hopefully Hisense will come collect their fridge because I no longer want anything associated with their brand!!
Regards,
Faith