Inferior product quality and bad customer service by Hisense

Bought a hisense smart TV at game in March 2022. Within a week after delivery of the tv, the remote was faulty and we took the TV and remote to game bloemfontein as we bought the TV online and bloemfontein is nearest to us. Game bloemfontein did not want to take the TV back but gave us a new remote. The new remote worked for 5 months,I took it back to game bloemfontein,they indicated we must speak to Hisense. The consultant from Game phoned Hisenses while I was present and explained the situation. Hisense said the remote is under a 6 month warranty and we must email the invoice to their service email. I email hisense the invoice and the delivery information of the TV. They responded and asked for date of purchase and delivery and send them the relevant documents and indicated the relevant dates in my email,we bought the TV online on the 27th of March and it was delivered to us in Cape Town on the 29th as I was in Cape Town at the time. I phoned hisense multiple times and was informed that the matter is escalated. I subsequently received an email with a quote that we must 500 for the new remote to be delivered to us. I emailed and phoned and asked why must I pay for something that is under warranty,the hisense consultant said that they will send us a new remote free of charge within a couple days. I received a mail this morning saying that i must pay and the remote is no longer under warranty. The warranty expired today yes bur when we experienced the problems and reported the matter it was still under warranty. It is bad of hisense to have waited for the warranty period to lapse and now just want to tell me the remote is no longer under warranty. It is really bad and I'm very disappointed with the product quality and the bad customer service received from hisense.