FN
Florence N
1 reviews | Active since May 2016
09 Apr 2021, 22:12
Inferior Product !!!!
I bought a Hisense TV in 2019, I've always thought they were a good brand, then in 2021 January, my TV stopped working. After a long struggle, they collected my TV on the 3rd of Feb for repairs, my TV eventually came back on the 1st of March, only to stop working again a week later (same problem), after another struggle, my TV was picked up again on the 17th of March.
There's been no feedback, nothing, from them. Why must i spend so much on a TV, only to watch TV on my laptop???
Their product is inferior and their customer service is appauling!
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Replies (2)0
Replies (2)
Hisense's replyOfficial
13 Apr 2021, 12:36Dear Florence,
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 867074.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 867074.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Hisense's reply13 Apr 2021, 12:36
Official
Dear Florence,
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 867074.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 867074.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
FN
Florence N's updateReviewer Update
04 May 2021, 13:43 Please be advised that I made a deliberate choice not to respond to your email, because i actually wanted to see how long the TV is going to work for after the last repair.
My TV came back on the 13 April. it had been gone for a total of 4 weeks. Yesterday, my TV just stopped working again. I came home from work, tried to switch it on, but nothing happened. same as the last 2 times.
Before buying this Hisense, I had a Samsung TV which I bought in 2009 and not once did I have this problem with the Samsung. I have concluded that Hisense is an inferior quality and would like to know how we can resolve this issue. Right now I've lost all faith in the product and Hisense' ability to fix the unit.
I'm only interested in a new TV set or my money back
Your urgent response will be appreciated
My TV came back on the 13 April. it had been gone for a total of 4 weeks. Yesterday, my TV just stopped working again. I came home from work, tried to switch it on, but nothing happened. same as the last 2 times.
Before buying this Hisense, I had a Samsung TV which I bought in 2009 and not once did I have this problem with the Samsung. I have concluded that Hisense is an inferior quality and would like to know how we can resolve this issue. Right now I've lost all faith in the product and Hisense' ability to fix the unit.
I'm only interested in a new TV set or my money back
Your urgent response will be appreciated
FN
Florence N's update04 May 2021, 13:43
Reviewer Update
Please be advised that I made a deliberate choice not to respond to your email, because i actually wanted to see how long the TV is going to work for after the last repair.
My TV came back on the 13 April. it had been gone for a total of 4 weeks. Yesterday, my TV just stopped working again. I came home from work, tried to switch it on, but nothing happened. same as the last 2 times.
Before buying this Hisense, I had a Samsung TV which I bought in 2009 and not once did I have this problem with the Samsung. I have concluded that Hisense is an inferior quality and would like to know how we can resolve this issue. Right now I've lost all faith in the product and Hisense' ability to fix the unit.
I'm only interested in a new TV set or my money back
Your urgent response will be appreciated
My TV came back on the 13 April. it had been gone for a total of 4 weeks. Yesterday, my TV just stopped working again. I came home from work, tried to switch it on, but nothing happened. same as the last 2 times.
Before buying this Hisense, I had a Samsung TV which I bought in 2009 and not once did I have this problem with the Samsung. I have concluded that Hisense is an inferior quality and would like to know how we can resolve this issue. Right now I've lost all faith in the product and Hisense' ability to fix the unit.
I'm only interested in a new TV set or my money back
Your urgent response will be appreciated