Inefficient Warranty & Service Centre Support

Having spent in excess of 15K to buy a side by side Hisense Fridge and Freezer with a 4 year warranty, our units have both become faulty at the same time and are both still under the warranty. We are struggling since 7 December 2017 to get any meaningful service from Hisense in Cape Town as they subcontract out to companies which it appears they have little to no control over.

To date I have a complete timeline of calls made to their call centre with reference numbers, names and empty promises and still no joy and our refrigerator is now running at +17deg. The first technician who did in fact make a service call to our premises (07 Dec 2017) reported that they were unable to fix the fault since the "owner" wanted the fridge to operate at +2 degrees if the panel indicated that it could do so!!!! This in fact was NOT the issue. The issue was that the refrigerator was not reaching anything below +7 degrees, totally innefective cooling which the technicians confirmed onsite, however the report to Hisense was totally different??? Additionally the freezer is also faulty.

Frustrated beyond any measure of human imagination I have attempted the online chat only to get a response of "thank you we will contact you". Still waiting.

Today 08 Jan 2018 we have temperature readings with a professional instrument of +23.7c in the refrigerator and NO SOLUTIONS FROM HISENSE.

Serious advice here. DO NOT PURCHASE HISENSE PRODUCTS. EVERYTHING BUT EVERYTHING COMES DOWN TO THE NITTY GRITTY OF AFTERSALES SERVICE. SPEND A LITTLE MORE AND BUY WHERE YOU GET THE BEST AFTERSALES SERVICE.