CW
Chandre W

1 reviews | Active since Sept 2023

17 Jun 2025, 09:55

Incorrect repair creates my loss - Hisense blames me.

I purchased a Hisense double door fridge in October 2024, the fridge stopped cooling, I contacted the store and was informed to contact Hisense directly. Booked a repair. Tech came out, said the PC board was faulty. New PC Board was ordered. Tech came back with the incorrect PC board. Tech came out a third time, replaced the PC board the Friday morning stating all was working and in order. We left the Friday morning after the repair. On our return the Sunday evening we found the fridge had electricity but was not cooling. All meat (groceries) and meat from a hunting trip was spoiled. This is a qualified Hisense tech the replaced the necessary and confirmed all was working and in order, now Hisense says it is my fault as there was a delay in the repair. they ordered the incorrect part, my fault?? they replaced the necessary the fridge didn't cool and we incurred the loss of our entire freezer contents, there official letter confirms it was our fault!!! How is this my fault. Repair done, expected the fridge to work, it didn't that being said it was only 7 months old. now the loss caused is not covered by them. DISAPPOINTED BEYOND WORDS!!

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Replies (3)
CW
Chandre W's update17 Jun 2025, 10:44
Reviewer Update
Good day,

They did come back with a reply after a week's wait. It was my fault as I delayed the repair!! What is not taken into consideration is that the repair was done and the loss occurred after the so called repair!!!! I have complained on hellopeter after the response from VOC. just proves to show how bad the communication is!!
CW
Chandre W's update17 Jun 2025, 10:46
Reviewer Update
To add......

VOC does not care and just keep's confirming that you warranty does not include loss of perishables. This after a "qualified" technician (actually two) repaired the Fridge only 7 months old. I lost a HUGE amount of perishables and it is my fault according to the VOC. How even.
CW
Chandre W's update17 Jun 2025, 21:37
Reviewer Update
Again VOC has stated they will not refund!! Again the repair was done and the loss occurred thereafter. Someone needs go get behind the full story and take responsibility.