Incorrect order sent, no communication, horrible service!

Worse service I have ever received in my life! I ordered a replacement drawer for a freezer in July and got the product four months later. I was never updated and had to constantly follow up.

Upon receiving the drawer, I realised it was too large for the freezer although I clearly stated the fridge model number and compartment.

I followed up with Hisense and no one has reverted. In my follow up I asked how I was sent the incorrect part and no one has gotten back to me. I sent another email to ask what the way forward will be and I was told they don’t have the part and that’s it.

To this day I am waiting for a way forward. I do not want a refund. I want the correct spare part! The freezer has been missing a shelf for 6 months now because of Hisense.

This is such an inconvenience because I did everything needed of me on my end by providing all the necessary information.

Their service is horrible and the lack of customer service and care is extremely appalling!