*********** Hisense

I bought a tv set from pick n pay after a year it stopped working reported the matter but after a month my tv is still not fixed. I have been communicating with Hisense call center for the past 3 weeks and no solution. Everyday I am told to communicate with Pick n pay Greenstone "where I bought the TV" but they are not helping. On your website you state that you provide a 3 year warranty should anything happen to the appliances. On my case why are you not helping me? I believe that Pick n pay sell Hisense product on your behalf and if they can't assist a client you must intervene but your *********** call center agent said that I must not communicate with Hisense anymore since the broken part is no longer available.