Incompetence & Poor Service

I bought a Hisense TV in 2019, I've always thought they were a good brand, then in 2021 January, my TV stopped working. After a long struggle, they collected my TV on the 3rd of Feb for repairs, my TV eventually came back on the 1st of March (1 month), only to stop working again a week later (same problem), after another struggle, my TV was picked up again on the 17th of March, and brought back only on the 13th of April (another month), on the 5th of May, my TV stopped working again (exact same problem),

I called them and logged a call with them on the same day, it's now the 17th of May, and I have heard absolutely nothing from them. They're going to take another month to collect the TV and another month to fix it only to come back with the same problem a week later. I emailed their service manager Rubin and I havent heard back from him

I'm no longer interested in this TV set or Hisense as a brand. I would like my money back, or a new TV, because clearly this TV has a problem. Hisense must contact me with a resolution that does not involve doing the same thing over and hoping for different results.

I cannot believe the level of incompetence and total disregard displayed b the Hisense staff.