I had an issue with a Hisense TV I bought from takealot

I had an issue with a Hisense TV I bought from takealot. There was an issue on the panel of the tv. I logged a complaint with Hisense(take note, Takealot does not deal with issues, they send you to manufacturer) and it has taken weeks to resolve. I’ve had to follow up multiple times with the call centre since the technician came out to assess the tv. As I type this message I just got off the phone with the call centre again. I have to call back tomorrow for an approval number to start the process for credit. This should have been done last week when I called. I asked why can’t you call me with the approval number, and was told that they too busy. Shocking customer service from Hisense. I’m his is the first tv I’ve owned, moving from Samsung. Very disappointed.