DL
Delicia L

1 reviews | Active since May 2021

19 May 2021, 11:08

I don't even want to give them a rating

I bought a smart 50 inch tv and just by moving my tv without knocking it, it had a crack in the inside and when I took it back to Game, just to tell me that if the technician comes out to see then I have to pay for it. This tv is 6months old and still under guarantee and this is the service I got and R7000 down the drain. I am jobless and do not have money to fix this and in the warranty clause it doesn't state that the warranty doesn't cover the screen. Never ever again will I purchase a hisense again. Their service sucks and their tvs. I never had problems with my Samsung!

0
Replies (1)
Hisense
Hisense's reply24 May 2021, 13:35
Official
Dear Delicia,

Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and the reference number is  889265.

One of our Customer Care Agents will be in contact with you shortly. 

Kind Regards 

Hisense Customer Care 

email: ***