I complained about a washing machine that was problematic within the first 6 months after having bought it

I complained about a washing machine that was problematic within the first 6 months after having bought it. Initially a rep from the company told me that I was negligent. I reported the matter to the relavant ombudsman office. Im glad to tell that the company has since contacted me and arranged a credit voucher to either buy a new product or get a full refund.