FP
Frank P
1 reviews | Active since May 2012
13 Jul 2023, 12:43
I bought a washing machine at game which has caused us so many issues
I bought a washing machine at game which has caused us so many issues. The drum was replaced in the end by hisense because I would not let this fight go. Its a year later. The drum is giving issues again. Even though it was a brand new drum. Now the machine won't drain. I'm forced to replace the motherboard now.
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Replies (3)0
Replies (3)
Hisense's replyOfficial
20 Jul 2023, 09:45Good day Frank
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused and kindly request that you provide us with the job card ref number. This will allow us to follow up with our Service Department and assist you promptly.
Kind regards
Hisense SA
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused and kindly request that you provide us with the job card ref number. This will allow us to follow up with our Service Department and assist you promptly.
Kind regards
Hisense SA
Hisense's reply20 Jul 2023, 09:45
Official
Good day Frank
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused and kindly request that you provide us with the job card ref number. This will allow us to follow up with our Service Department and assist you promptly.
Kind regards
Hisense SA
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused and kindly request that you provide us with the job card ref number. This will allow us to follow up with our Service Department and assist you promptly.
Kind regards
Hisense SA
FP
Frank P's updateReviewer Update
26 Jul 2023, 22:10On 13 July last year I got a mail from Jaco at Truco Refrigeration & Electrical Maintenance regarding the inspection Hisense did on my machine. The subject of the mail was "***". I'm not sure if this is the jobcard Number? The email addres from this gentleman was ***.
Can the service department please get in contact with me regarding the work they did one year ago on the drum please. Also, Hisense advised the reason my machine is not draining is the main board. So I ordered the part from Hisense and put it in. Now I'm sitting with a brand new main board in the machine and the problem didn't go away.
Can the service department please get in contact with me regarding the work they did one year ago on the drum please. Also, Hisense advised the reason my machine is not draining is the main board. So I ordered the part from Hisense and put it in. Now I'm sitting with a brand new main board in the machine and the problem didn't go away.
FP
Frank P's update26 Jul 2023, 22:10
Reviewer Update
On 13 July last year I got a mail from Jaco at Truco Refrigeration & Electrical Maintenance regarding the inspection Hisense did on my machine. The subject of the mail was "***". I'm not sure if this is the jobcard Number? The email addres from this gentleman was ***.
Can the service department please get in contact with me regarding the work they did one year ago on the drum please. Also, Hisense advised the reason my machine is not draining is the main board. So I ordered the part from Hisense and put it in. Now I'm sitting with a brand new main board in the machine and the problem didn't go away.
Can the service department please get in contact with me regarding the work they did one year ago on the drum please. Also, Hisense advised the reason my machine is not draining is the main board. So I ordered the part from Hisense and put it in. Now I'm sitting with a brand new main board in the machine and the problem didn't go away.
FP
Frank P's updateReviewer Update
11 Aug 2023, 12:31I'm yet to hear from anyone regarding my previous message on 26 July. Its been almost three weeks and no one has contacted me
FP
Frank P's update11 Aug 2023, 12:31
Reviewer Update
I'm yet to hear from anyone regarding my previous message on 26 July. Its been almost three weeks and no one has contacted me