nB
nigel B
1 reviews | Active since Jul 2011
15 Apr 2024, 11:19
I bought a new 50inch smart TV
I bought a new 50inch smart TV. I installed it again my wall and we handled it with the utmost care. After it was up and I switch it on it had a crack on the screen on the top left corner. It still has the stickers and screen protector on. I am disappointed in the quality of such a good product. I bought it because it was a Hisense. We were so careful and I did not do anything wrong here. It’s a matter of principle and trust now. Why should I buy another Hisense product. Already bought a Hisense fridge and sound bar. Now I am worried about replacing my other appliances with this brand. Thanks
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Hisense's replyOfficial
31 May 2024, 16:01Hi Nigel,
We regret to hear about the issue you're experiencing with your TV .However, I'm sorry to inform you that a cracked screen is not covered under our warranty policy. Physical damages, including cracked screens, fall outside the scope of warranty coverage.Additionally, please note that we do not offer repair services for cracked screens.
We understand that this may be disappointing news, and we apologize for any inconvenience this may cause.
Complaint reference: ***Regards,
TPN
We regret to hear about the issue you're experiencing with your TV .However, I'm sorry to inform you that a cracked screen is not covered under our warranty policy. Physical damages, including cracked screens, fall outside the scope of warranty coverage.Additionally, please note that we do not offer repair services for cracked screens.
We understand that this may be disappointing news, and we apologize for any inconvenience this may cause.
Complaint reference: ***Regards,
TPN
Hisense's reply31 May 2024, 16:01
Official
Hi Nigel,
We regret to hear about the issue you're experiencing with your TV .However, I'm sorry to inform you that a cracked screen is not covered under our warranty policy. Physical damages, including cracked screens, fall outside the scope of warranty coverage.Additionally, please note that we do not offer repair services for cracked screens.
We understand that this may be disappointing news, and we apologize for any inconvenience this may cause.
Complaint reference: ***Regards,
TPN
We regret to hear about the issue you're experiencing with your TV .However, I'm sorry to inform you that a cracked screen is not covered under our warranty policy. Physical damages, including cracked screens, fall outside the scope of warranty coverage.Additionally, please note that we do not offer repair services for cracked screens.
We understand that this may be disappointing news, and we apologize for any inconvenience this may cause.
Complaint reference: ***Regards,
TPN