Horrible Service Received from Hisense Cape Town

<p>I bought a very expensive 55” UHD Smart TV Set from Macro Montague Gardens in April 2015 and received a 4 year warrenty on the unit, something Hisense are very proud of being able to achieve and something none of there competitors are able to match, according to them.</p> <p>I bought the tv on the advice from the sale rep that the tv would be able to seamlessly connect to the internet and I would be able to stream from other devices and internet services also that I would be able to browse the internet.</p> <p>I recently install fibre optic internet and was extremely disappointed that the tv set cannot do much in relation to its smart functions.</p> <p>The problems I’m experiencing includes:</p> <p>1. The tv software does not update;</p> <p>2. The internet browser is outdated which renders browsing most internet sites impossible;</p> <p>3. Most built-in smart functions reports that it is either out of date or no longer supported.</p> <p>4. I cannot seem to stream from other devices to the tv especially my laptop;</p> <p> </p> <p>To date I am very disappointed with this product to say the least. I handed the tv in at Macro on the 3 September and today is 12 October without a word of feedback from either Macro or Hisense as to the status of the repairs done or not done to the tv. Numarous calls went unaswered or with promises the feedback to me on the same day. It goes without saying that to date I have not received any of the promised feedback.<br /><br />What is the use of supplying a 4 year warrenty if they cannot honour an update less then 18 months into the warrenty period. Hisense erase any negative comments from their Facebook page and hence I am trying hellopeter for assistance </p>